General Summary of the Position

The Guest Experience Associate is a dedicated and enthusiastic team member who plays a key role in enhancing the overall retreat experience and ensuring client satisfaction by attentively supporting the needs of retreatants. This position is essential in creating a welcoming and seamless environment where guests feel valued, comfortable, and cared for. The ideal candidate demonstrates a strong passion for hospitality, excellent communication skills, and the ability to thrive in a dynamic, fast-paced setting.

Essential Duties and Responsibilities of the Position

• Event Planning.
  • Receives confirmed events reservations from management and takes over the event planning activities until check out.
  • Room readiness. Works with facilities and housekeeping teams to prepare the venue to ensure seamless operations and guest satisfaction: conference room hospitality preparation, mass set-up, reconciliation prep, casa preparation, and more as needed.
  • Conduct regular checks of common areas and facilities to ensure cleanliness and maintenance standards are met.

• Customer Service.

• • Answer calls in a professional manner.
  • Provide organized guest tours.
  • Point of contact for guests’ inquiries and resolve any issues promptly and courteously before and during the events.
  • Emergency point of contact during events/retreats.

• Organization:

• • Maintain the guest experience materials and equipment up to date and in good condition and ready to use.
  • Responsible for lost and found items, the primary contact for inquiries, and in charge of properly storing the items.
  • Any other responsibilities as defined by management.

• Additional Ministerial Responsibilities:

                 Ensuring client satisfaction by attentively supporting the needs of retreatants

Position Requirements

Knowledge, Skills and Abilities:

• Strong interpersonal skills with a friendly and approachable demeanor.

• Multitasking skills a must.

• Ability to handle challenging situations with grace and professionalism.
• Must present a professional image and positive attitude and meet grooming standards at all times.
• Must be able to troubleshoot issues.

• Demonstrate superior communication and listening skills.

• Willingness to collaborate and support fellow team members to achieve common goals.
• Service oriented.
• Basic Microsoft knowledge or a willingness to learn to use computer software and office machines such as copiers.
• Special attention to detail and cleanliness.
• Must be able to work independently with little supervision.
• Communicate clearly and effectively with a diverse range of guests and team members.
• Demonstrate ability to work as a team player in a structured environment.
• Strong initiative, ownership and decision-making ability in accordance with our policies.

Education and Experience:

• Previous experience in hospitality or customer service preferred.
• Previous experience in event planning is helpful.
• Strong ability to determine Guest needs and how to rectify their concerns.
• Bilingual, English-Spanish preferred.

Special Requirements:

• Must be available to work part-time with a dynamic working schedule
• Tuesday 9 am – 3 pm
• Thursday 9 am – 3 pm
• Friday: 4 pm – 8 pm
• Saturday: 8 am – 12 pm and/or 4 pm – 8 pm
• Sunday: 8 am – 12 pm
• Must be available to work on weekends

Physical Requirements Specific to the Job:

• Must be able to lift up to 30 lbs.

DO NOT REMOVE

This job description is not intended to be an exhaustive list of the duties and responsibilities of the position. The duties and responsibilities of the position may be changed at the sole discretion of the Diocese of Dallas – Pastoral Center.

The Diocese of Dallas – Pastoral Center reserves the right to modify this job description without notice to the employee. This job description is not a contract and does not alter the employee’s at-will employment status.